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Sales, Support and Question Phone Numbers

We provide free email and phone support within the first 30 days of your purchase of our products. If you need support after 30 days of your purchase, purchase one of the options below.

 

We prefer to provide you support via email. Email Support is both faster and more reliable than playing phone tag with voice mail. However, if you really need phone support, call us at 408-426-8089.

Product Activation and Licensing Issues

For licensing information, go to our licensing page.

123-Addons.com Inc. provides 3 types of support: 

Free 72-Hour Email Support Use the problem report form and we'll contact you within 3 business days.
  
24-Hour
Email Support
If your issue is important and you'd like to receive quick email support, this is the path to take.

The cost is $65/incident. To purchase email incident support, click here.

  
Phone Support If you require phone support, we provide it at a charge. Our rates are $175/Hour or per incident. If you desire to purchase phone support, click here.

Upon purchase, you will be contacted by one of our specialists. Please specify product and support issue on your order.

 

Support Policies

123-Addons.com Inc. provides free installation support 30 days after the purchase of the product. Any other support beyond 30 days falls under the guidelines of the 3 types of support provided to our customers.

 

 

 
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